Availability
To book your holiday with us first choose which accommodation you want. You can find the availability for each of our accommodation in the accommodation detail pages, or you can search for availability across all of our accommodation. Our calendars use the following key:

Booking Price
Choose how long you want to stay from the drop down list (you don't have to stick with the default of shortbreak or 3 nights). Then simply hover your mouse over the calendar and the blue section will highlight the nights you can book. The arrival and departure dates are clearly shown along with the basic price.

The highlight section will expand or contract to for the allowed change-over night. Where the highlight block snapps to Mondy or Friday or up to the previous / next booking that's because this is the policy at that accommodation.

When you've made your selection simply click it to book it!

We apply additional charges for pets, extras and at a lot of accommodation we also charge 5% extra per person. So on the details page you'll be able to make these option adjustments to get a full quote.

If you're happy with the price you can move onto booking and payment. We won't alter the price after this stage and there are no hidden extras and nothing more to pay.

Late Availability and Linked Bookings
At some properties you can book breaks starting within the next 24 hours if you pay at the time of booking. If you want to book two or more properties at the same time then simply make multiple bookings. You don't need to pay until you have made all the reservations you need.

Booking Details
To complete your booking enter your personal details and click the ‘make booking’ button. At this stage your booking is reserved. We'll then confirm everything on the screen for you. If you are booking more than 8 weeks before your holiday we'll ask for a 25% deposit and then the remainder is due 6 weeks before your holiday. Otherwise we'll ask for the full balance straight away.

Confirmation and Status
Once you've successfully made your booking, our availability calendar is updated immediately. We'll tell you the status of your booking and what happens next at every stage of your booking. Our booking system automatically handles cancellations of overdue payments so do make a note in your diary of when the balance is due. While we don't want you to miss your holiday we can't keep dates booked out indefinitely. You can check your booking status at any time by clicking the My Booking link available from our homepage and if you lose your reference numbers you can get a handy reminder.

Payment
You can pay by debit or credit card – there is 2.5% surcharge for paying by credit card (none for debit). This surcharge is a partial contribution to the greater costs that we pay the card handlers. The card payment system is handled by a PCI compliant card handling company, and as such is much safer and more reliable than providing your card details over the phone for someone to type into a machine for you.

Our systems will automatically cancel your holiday if no payment is received. Your balance is due by 23:59 on the payment deadline date. We politely advise customers to pay in advance in case their card cannot be authorised on the last day for any reason.

Changes
If you change your mind or need to make any alterations then do let us know. You can make all allowed changes using our self service system, usually without any financial penalty.