Availability
To book your holiday with us first choose which accommodation you want and when you want to stay with us. You can find the availability for each of our accommodation in the accommodation detail pages, or you can search for availability across all of our accommodation. Our calendars use the following key:

Booking Price
To calculate the exact price of your chosen break, click your desired start date in any of our calendars. If the date is marked available then you can be sure it is available, because we resrve dates out as soon as someone books. You then select the length of stay and tell us about other options which affect the price, such as how many guests and if you're bringing your dog. We charge 5% more for each additional guest above the standard (usually 2) for the accommodation.

If you're happy with the price you can move onto booking and payment. We won't alter the price after this stage and there are no hidden extras and nothing more to pay.

Late Availability and Linked Bookings
At some properties you can book breaks starting within the next 24 hours if you pay at the time of booking. If you want to book two or more properties at the same time then simply make multiple bookings.

Booking Details
To complete your booking enter your personal details and click the ‘make booking’ button. At this stage your booking is reserved. We'll then confirm everything on the screen for you. If you are booking more than 8 weeks before your holiday we'll ask for a 25% deposit and then the remainder is due 6 weeks before your holiday. Otherwise we'll ask for the full balance straight away.

Confirmation and Status
Once you've successfully made your booking, our availability calendar is updated immediately. We'll tell you the status of your booking and what happens next at every stage of your booking. Our booking system automatically handles cancellations of overdue payments so do make a note in your diary of when the balance is due. While we don't want you to miss your holiday we can't keep dates booked out indefinitely. You can check your booking status at any time by clicking the My Booking link available from our homepage and if you lose your reference numbers you can get a handy reminder.

Payment
You can pay by debit or credit card – there is 2% surcharge for paying by credit card (none for debit). This surcharge is a partial contribution to the greater costs that we pay the card handlers. The card payment system is handled by one of the UK’s largest and best established card handling companies, and is much safer and more reliable than providing your card details over the phone to an individual.

Our systems will automatically cancel your holiday if no payment is received. Your balance is due strictly on the payment deadline. We politely advise customers to pay in advance in case their card cannot be authorised on the day for any reason.

Changes
If you change your mind or need to make any alterations then do let us know. You can make most changes using our self service system, but you may also enter a comment on your booking or alternatively by email or phone.