When booking through Under the Thatch you are
entering into a binding contract with the accommodation owner.
- References to 'us' and 'we' in these Terms and Conditions
relate to the owner and the manager of the holiday accommodation
references to 'you' or 'your' relate to the person making the
booking and all members of the holiday party. When we email
of a reservation to you, the owner enters into a contract with
you, which is subject to these Booking Terms and Conditions.
Under the Thatch acts as an agent for your holiday and your holiday
is wholly with the owner of the accommodation, who is responsible
in full for your care and comfort
- Your Booking - We shall confirm a reservation
upon receipt of a deposit (usually 25%). You must be over 18
of age at the time of making your booking. Your booking is made
as a consumer and you accept that we will not be liable for
business losses you may incur. We can refuse any booking and
we will promptly
return any monies you have paid and be under no other liability.
As soon as you receive a booking confirmation, you must
check it carefully. If there are any errors you must tell us
- Payment - You must provide your payment details
during the booking process. Non payment of your balance monies,
become due, will constitute cancellation of the holiday and forfeiture
of the deposit payment. Full payment must be made 6 weeks
the start date of your holiday. We are under no obligation to
remind you that payment is due. We will attempt
to contact you by email only and accept no liability in the event
listed for you does not deliver a message to you. We
automatically cancel bookings with overdue payments, this happens
on the payment deadline date. Once
cancelled we may remove any discount value from your booking
you to pay the full list price to reinstate your holiday. If
you pay any part of your account using a credit card (Visa or
MasterCard) we will add a 2.5% card surcharge
to your full account. Please ensure you select the correct logo's
on booking to avoid being incorrectly charged.
- Cancellation by YOU - If you have
to cancel your holiday, for whatever reason, you must immediately
CANCEL ONLINE USING OUR SELF SERVICE OPTION. Our
cancellation policy is:
|| We are not required by law to give you a cooling off
period, however if you make a genuine mistake on your
cancel your booking using self service within
24 hours then at our discretion we can make alterations
and apply appropriate refunds.
|At least 6 weeks before your holiday
||We will retain your deposit (25%) and any admin fees, but will
refund the remaining balance on request.
You can transfer
your balnce paid in full to a new booking if
you cancel your booking online at least 6 weeks
prior to your holiday and re-book online before
your original holiday start date. (Your new booking
must be of equal or
higher value, and you can only rebook your holiday
once.) You must use the rebooking code provided.
||We will automatically cancel your break if you have not
paid in full at the stated balance due date. You cannot
reinstate the booking if someone else books first.
|Within 6 Weeks
The full balance paid is non refundable and non transferable.
As soon as you know you are unable to
take your selected break please canel it using the
self service options. We may be able to offer some
flexibility depending on when you cancel, what you
have cancelled and when/if you want to rebook. But
can only do so if the dates previously booked can be
resold - which can only happen if you cancel your booking.
We STRONGLY recommend that guests
take out their own travel insurance to cover cancellation. Under
the Thatch does not provide in-house insurance and will not indemnify
you for any loss as a result of your need to cancel or failure
to pay on time.
If you write to us and ask us to cancel your booking for you
we will consider your booking as being cancelled at the date
and time we are able to action the cancellation. This may
put you into the next refunds category. You are able to reinstate
a booking that has been cancelled at any time while the dates
remain available and upon payment of your final balance.
- Changes - If it is possible to accommodate
changes you want to make to your booking we will. We will charge
an administration fee of £20 except where our "Self
system is used which is free for any allowed changes that you
make. Some changes
paid or less
prior to your holiday.
||You can extend your holiday by adding extra days to the
beginning or end of your break if they are available and
match our changeover days.
We will recalculate your holiday and charge you at the current
retail price (no decrease in payment is permitted).
||You can slip your dates earlier in time if the dates are
We will recalculate your holiday and charge you at the current
retail price (no decrease in payment is permitted).
||You can add guests up to the maximum the accommodation
sleeps and will be charged at our current rates per person.
||You can add pets at our current rates if the property allows
|Decrease Guest Numbers
||You can decrease the number of guests or pets at any
time. No refund of monies already paid is permitted.
We will adjust
your final balance if you have not already paid it.
|Cancel / Rebook
||You can change your dates and/or accommodation choice
completely up to the final payment date 6 weeks before
you holiday. Cancel
your booking as soon as you know you need to do this,
and then rebook online anytime up to your original booking
date. (Your new booking must be of equal or
higher value, and you can only rebook your holiday once.)
- Behaviour - We are entitled to ask you to
leave the holiday property or refuse you entry, without refund
of monies paid or any other
liability to you, if in our reasonable opinion your behaviour
is unacceptable or we believe is likely to be unacceptable (see
- Website Accuracy - We do everything we can
to ensure the accuracy of the information contained on this
However, inputting errors unfortunately can happen. We cannot
accept responsibility for changes to or closures of local amenities/facilities
and attractions etc. referred to in the brochure, which clearly
are not under our control. All distances are approximate. If
you are booking more than 8 weeks in advance of your holiday
you should check the accommodation listing again
before you pay your final balance to ensure that we have not
added, removed or changed anything which would be unacceptable
to you since your initial booking.
- Cancellation or Changes by US - Once we have
issued you with a Holiday Confirmation we will do our very best
not to make any changes to your booking or to cancel it (except
due to non payment by you). Sometimes though changes do occur
before and after bookings have
and very occasionally confirmed bookings have to be cancelled.
We promise to do all we can to avoid changes and cancellations
but must reserve the right to do so. Most changes are minor.
- Number of Persons using the Holiday Accommodation -
Your holiday group must not exceed the
maximum number of persons the property will sleep. If it does
to allow you to take possession of the property or make you
leave the accommodation before the end of the holiday. If this
happens we will treat your holiday as having been cancelled by
you and you will not be entitled to a refund of your holiday
or any compensation.
Part Use Discounts: Your holiday group must
also not exceed the number of people you have specified and paid
for in your booking.
If you arrive with more guests we
will either require you to pay for the accommodation in full,
plus a £25 housekeeping charge to make up extra beds, plus
a £25 administration fee for our time to manually change your
booking and collect payment. Where inconvenient to the owner
they reserve the option to treat your holiday as having been
you and you will not
or any compensation. Please therefore set your guests numbers
If you do not make a specific
request the default bed configuration will be provided.
- Pets - Pets are only allowed at properties where we advertise they may stay, and where you pay
for them to stay (£15 for first pet and £5 per pet thereafter).
- Arrival and Departure - Arrival and departure
times vary according to accommodation and are published on our
website during the booking process and are in your arrival
You do not normally have to meet us when you arrive as keys are
generally kept in keysafes at the properties. In these cases
are acceptable so long as you do not disturb other guests or
local residents. We will normally ask your approximate arrival
time and ensure the property is fully prepared.
Please do not request an early check-in on booking. You may be
able to request one of your owner a few days before arrival should
the accommodation be empty the day before you are due to arrive.
Please do not request a late check-out. You must have vacated
the property by the stated departure time, otherwise the owner
reserve the right to charge for their housekeeper's time.
If you do not contact us and you have not arrived at the property
by noon on the day following the holiday start date we will
your holiday as having been cancelled by you and you will
not be entitled to any refund.
- Your Responsibilities - You must look after
the property. This means you must keep all furniture, fittings
and effects, (inside or outside the property) in the same state
of repair and condition as at the start of the holiday. You must
leave the property in the same state of general order in which
you found it. If you break these conditions the Owner/Caretaker
can make an additional cleaning charge and/or make a claim against
you for repair or loss as a result of damage caused. The owners
reserve the right to hold a security deposit. Where we hold
a security deposit or other funds on account we will
take extra fees due from these accounts. You are expected
consideration for other people, including
but not limited to, other guests, local residents and our staff.
If you abuse the property or display rude, dangerous or offensive
behaviour towards the Owner/Caretaker or other third party, the
Owner/Caretaker can refuse to allow you possession of the property
or ask you to leave the accommodation before the end of the holiday.
If this happens we will treat your holiday as having been cancelled
by you and you will not be entitled to any refund.
In the same way if the Owner/Caretaker reasonably believes you
are likely to act as above they can proceed as detailed above.
If you have special requests or needs you are responsible for
telling us at the time of booking, although we cannot guarantee
that any special requests will be met, and failure on our part
to meet any special request will not constitute a breach of
It is your responsibility to satisfy yourself that the property
you are booking is completely suitable for your needs. Once
have received the Holiday Confirmation you must check it thoroughly
(see Condition 2). Please note that if a particular requirement
is not specified on the Holiday Confirmation or Listing details,
it is not provided. Unfortunately we are unable to accept any
that are specified
to be conditional on the fulfilment of a particular request.
Such bookings will be treated as 'standard' bookings subject
the above provisions on special requests. If you have a medical
problem or disability that may affect your holiday please tell
us before you confirm your booking and follow up with details
in writing at the time of booking. If we feel unable to properly
accommodate the particular needs of the person concerned, we
reserve the right to decline or cancel your booking.
Any queries about your booking, after you have received your
Holiday Confirmation Form, should be made through the online
contact form on your booking or by emailing us quoting your booking
- Access - You must allow the Owner/Caretaker,
or anyone representing us (and any workman who needs to carry
out repairs or maintenance) access to the property at any reasonable
time during your holiday.
- Dissatisfaction - Your holiday enjoyment
is important to us. We think it is fair that your reasonable
expectations should be met. If they are not, it is equally fair
that you provide a chance for them to be put right before you
come home. It is impossible to investigate problems of a transient
nature (property preparation/cleanliness or heating for example)
unless you raise them during your holiday. Tell us about your
problem and give us a chance to help. If you wait until you
home before telling us of your difficulties, then unfortunately
we cannot accept any liability.
- Prices - All prices are in UK pounds sterling.
All percentage price modifications for extras and discounts
made in respect of the base price of the holiday. We guarantee
that the price we quote for your holiday and subsequently ask
you to pay will not change once we have agreed to accept your
booking as long as you do not make alterations to price sensitive
elements or use a different payment method from that selected
at the time of booking. We will not enter into negotiation about
our price list, specifically the
our retail prices
up or down while you are deciding on your holiday or after you
have made your booking.
- Personal Details - We require
some of your personal details when making a booking in order
that we can communicate with you in regards to your holiday.
We take reasonable steps to ensure the security and privacy of
your person data. We require a correct address in order to
your payment card against fraud. We require a correct and valid
email address as ALL payment
reminders and our
will not generally
call or write to you unless there is a specific problem which
requires us to do so. When you give us your email address we
may add it to our mailing list. You are under no obligation to
remain on this list and we will provide instructions on how to
remove yourself in every email we send.
- Insurance - We strongly recommend that you
have adequate travel insurance. Under the Thatch cannot be held
liable for loss howsoever caused. We do not provide in-house
insurance and will not refund you for cancellations made by you
for whatever reason. We recommend
that you insure yourself against cancellation, curtailment and
loss of valuables
from your own home.
UTT Inc. is registered in the Seychelles no: 116996
Address: 303 Aarti Chambers, Victoria, Mahe, Seychelles