Risk-Free FLEXIBLE Bookings for all of 2021!

Covid-19 has changed the travel industry dramatically, leading to uncertainty for many.
We know that it’s difficult to plan and book holidays when there’s a potential risk that you may not be able to travel later, due to government advice.

That’s why we introduced risk-free flexible bookings to allow you to make any new holiday booking with confidence. This cover is free and automatically added to all UTT holidays. This offer alters our standard Terms and Conditions

How it works

If travel restrictions are imposed by the government (including in the devolved nations) meaning that your booking cannot go ahead, you will not lose any of the money you have paid. We will create a credit note for you to rebook your holiday at a later date. Note that your reservation is protected through a credit note and not a refund; we try to be equally fair to property owners and guests in this challenging time.

If the travel restrictions are nation wide (including in each of the devolved nations) here is no need to contact us. We will cancel your booking and create a credit note for you to use at a later date.

If, however, your local area enters a tier that prevents travel, we ask that you email us on [email protected] to let us know. We will then issue a credit note as above.

There may be some cases where your reservation is associated with ‘essential work’, and can go ahead, and we ask you to get in touch if that is the case.

Credit notes can be put towards a holiday at the same property for any time, up to a year from the current arrival date.

We ask that any changes are made in good time, and no later than 48 hours before arrival. This is to be fair to our housekeepers.

For extra peace of mind, we have also reduced the deadline for the final payment from 8 weeks to 40 days before the start date of your holidays.

Diolch yn fawr / THANK YOU for your continued support.

We’re working hard to support our customers, staff and housekeepers in this challenging environment.

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    • Barbara Vaughan
    • 10th May 2020
    Reply

    Hello
    I have booked a holiday to Penbont for June 2020. With us now being able to travel freely, will we still be able to come?
    Thank you
    Barbara

      • Bethan
      • 21st June 2020
      Reply

      Hi Barbara, Wales is still closed until July 13th. Could you contact Katie in the office so she can advise? Thank you!

      • Susan Holder
      • 16th October 2020
      Reply

      Hi. We’re so grateful for your flexible booking policy. We’ve booked Fron Fach for October half term Monday 26th Oct to Friday 30th Oct, and it looks likely that Wales will go into lockdown for a few weeks over that period. The announcement apparently won’t be made until Monday 23rd, so we’ll hold off asking to rebook til it’s certain, but – just checking – if we go into lockdown, we’ll be OK booking for another date, won’t we? We live in Monmouthshire which is low risk so if there’s no lockdown, we’ll be fine to still come.

      Thanks – hope you’re all well and safe.

        • Bethan
        • 16th October 2020
        Reply

        Hello Susan, if Wales goes into lockdown, or if Ceredigion goes into lockdown (which is where Fron Fach is), or if you cannot come because Monmouth is put into a local lockdown, then yes you would be able to move your holiday. Thank you for getting in touch! Fingers crossed you will still be able to come to Fron Fach.

    • Joanna George
    • 1st August 2020
    Reply

    If I need to self isolate or have symptoms around the time of my booking, can I change the dates free of charge?

      • Bethan
      • 28th September 2020
      Reply

      If you provide a positive COVID test then yes we’d allow you to move dates in these circumstances even if no lockdown in place, but no you wouldn’t be covered for other scenarios where you decide not to travel of your own volition.
      I hope that explains, but do contact us via email if any further information, as in busy times we may not see these comments straight away.
      If you’re cautious or think there’s a likelihood you’ll be self-isolating then probably best to leave booking until last minute when sure of your situation. We hope that we can welcome you on holiday in calmer times! Kind regards UTT

    • Liz
    • 28th September 2020
    Reply

    Hi,

    I have the same question as Joanna George. If I am advised to self-isolate because of symptoms / close proximity to someone with a positive COVID test will I still be able to change the dates free of charge? The information focuses in govt advising against travel / locking areas down so I just want to be clear before booking dates in November.

      • Bethan
      • 28th September 2020
      Reply

      Hi there, if you provide a positive COVID test then yes you can move your dates in these circumstances even if no lockdown in place.
      I hope that explains, but do contact us via email if any further information, as in busy times we may not see these comments straight away.
      If you’re cautious or think there’s a likelihood you’ll be self-isolating then probably best to leave booking until last minute when sure of your situation. We hope that we can welcome you on holiday in calmer times! Kind regards UTT

    • Christine
    • 15th October 2020
    Reply

    Hi Bethan, we are in London and booked a cottage to come to Wales on the 30th of October. As London is moving to tier 2 as of this Friday at midnight and the Welsh government has stated that no travel can be made from high risk areas into Wales, is it possible for us to change our dates to 2021 without penalty or admin charges? Thanks!

      • Bethan
      • 16th October 2020
      Reply

      Hello – yes you would be able to change your dates. Thank you for getting in touch and for being so supportive in these tricky times.

    • Paul
    • 17th October 2020
    Reply

    With a full Welsh lockdown looking increasingly likely over half term and the week after (at least), will bookings in Wales for that period be automatically cancelled? I can’t change any of my dates on the self service page as it always gives a “Invalid data. You can’t book for selected parameters.” error.
    Thanks.

      • Bethan
      • 18th October 2020
      Reply

      Hi Paul, should the lockdown be announced then we will contact all of our bookings, in chronological order. Thank you for trying to change your dates, if you email me I can do this for you and look into why you couldn’t do it via our self-service system. Best wishes, Bethan

  8. Reply

    Hello Bethan,

    We have just received a request for the balance on a New Year’s break. What will happen if we confirm the booking and lockdown is still on? Thank you

      • Bethan
      • 19th November 2020
      Reply

      Hi, if there is a government lockdown still in force then we will happily move your dates to another time. You won’t lose your holiday. Best wishes, Bethan

    • Caryl
    • 26th November 2020
    Reply

    Hi, I’m thinking of booking a cottage for the end of January 2021 and just wanted to be certain that the flexible booking policy would still apply.

      • Bethan
      • 26th November 2020
      Reply

      Hi – yes the flexible policy will still apply – thank you!

    • Gillian Thompson
    • 18th January 2021
    Reply

    Hello
    We are very much hoping to book a holiday with you in the summer – possibly June or July, in the hope that we’ll be able to travel at that time. If we go ahead and make the booking, would we lose our deposit if we are prevented from travelling due to government guidelines?

      • Bethan
      • 18th January 2021
      Reply

      Hi, thanks for your message – if you make a new booking now to find that there is government advice against travel either in your home location or the property location for the dates you are due to travel, we will allow you to change your dates to a later date (there may be a bit more to pay depending on the dates that you choose) or will issue you a credit note for the amount that you have paid to be put towards a holiday when things are more settled.

      Please telephone Katie on 01239 780800 if you would like to chat it over. Best wishes, Bethan

    • Sally Dowling
    • 21st January 2021
    Reply

    I have a similar query to the one above – we are due to come to one of your houses in April, having already had to rebook from Christmas. We are due to pay the final payment on 21 February but may not known then if we are able to travel at Easter. You mention a credit note above but we were not offered this option when we had to rebook at Christmas- only told that we had to use the deposit towards the same property. Can you clarify? Thanks

      • Bethan
      • 6th April 2021
      Reply

      Hi there – I am sorry I missed this comment – it was in our “pending” folder! Are you all sorted with rebooking now?

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