Risk-Free FLEXIBLE Bookings for all of 2020!

***Now extended to cover all bookings with a 2021 start date***

Covid-19 has changed the travel industry dramatically, leading to uncertainty for many.
We know that it’s difficult to plan and book holidays when there’s a potential risk that you may not be able to travel later, due to government advice.

*That’s why we’ve introduced risk-free flexible bookings to allow you to make any new 2020 holiday booking with confidence.*

If you make a new booking or have a pre-existing booking that will commence on any date in 2020, at any UTT property, we will allow you to change your dates later, penalty-free if there is government advice against travel either in your home location or the property location.

*This means that you can book your break knowing that your money is safe. This offer alters our standard Terms and Conditions. *

How does it work?
E.g. – you book a cottage for August 2020 in June 2020. In July the government advice is announced against travel for August. You contact us and we allow you to move to new dates that suit you, without any penalty or administration fee. If the new holiday costs more you can add to the original, or we’ll give you a credit note if you take a shorter/ lower-value break.

We ask that any changes are made in good time, and no later than 48 hours before arrival. This is to be fair to our housekeepers.

If you choose to move dates we’ll accommodate changes to any date in 2020 or even 2021. If the new holiday is of greater value you can add to it, or if your new holiday is of lesser value we’ll issue you a credit note for the difference. We ask that you take the new break at the same property (or in cases where an owner owns more than one property you may move between properties). This is so that we’re fair to our owners who need to plan income and investment.

For extra peace of mind, we have also reduced the deadline for the final payment from 8 weeks to 40 days before the start date of your holidays.

Note – if you have a holiday that is due to commence before 4th July 2020 this holiday will need to be postponed to a later date. Current UK government guidelines state that 4th of July is the earliest date holiday properties in England will be allowed to reopen to guests. Properties in Ireland will be allowed to reopen from 29th June. As yet there is no official date for Wales.

Diolch yn fawr / THANK YOU for your continued support.

We’re working hard to support our customers, staff and housekeepers in this challenging environment.

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    • Barbara Vaughan
    • 10th May 2020
    Reply

    Hello
    I have booked a holiday to Penbont for June 2020. With us now being able to travel freely, will we still be able to come?
    Thank you
    Barbara

      • Bethan
      • 21st June 2020
      Reply

      Hi Barbara, Wales is still closed until July 13th. Could you contact Katie in the office so she can advise? Thank you!

      • Susan Holder
      • 16th October 2020
      Reply

      Hi. We’re so grateful for your flexible booking policy. We’ve booked Fron Fach for October half term Monday 26th Oct to Friday 30th Oct, and it looks likely that Wales will go into lockdown for a few weeks over that period. The announcement apparently won’t be made until Monday 23rd, so we’ll hold off asking to rebook til it’s certain, but – just checking – if we go into lockdown, we’ll be OK booking for another date, won’t we? We live in Monmouthshire which is low risk so if there’s no lockdown, we’ll be fine to still come.

      Thanks – hope you’re all well and safe.

        • Bethan
        • 16th October 2020
        Reply

        Hello Susan, if Wales goes into lockdown, or if Ceredigion goes into lockdown (which is where Fron Fach is), or if you cannot come because Monmouth is put into a local lockdown, then yes you would be able to move your holiday. Thank you for getting in touch! Fingers crossed you will still be able to come to Fron Fach.

    • Joanna George
    • 1st August 2020
    Reply

    If I need to self isolate or have symptoms around the time of my booking, can I change the dates free of charge?

      • Bethan
      • 28th September 2020
      Reply

      If you provide a positive COVID test then yes we’d allow you to move dates in these circumstances even if no lockdown in place, but no you wouldn’t be covered for other scenarios where you decide not to travel of your own volition.
      I hope that explains, but do contact us via email if any further information, as in busy times we may not see these comments straight away.
      If you’re cautious or think there’s a likelihood you’ll be self-isolating then probably best to leave booking until last minute when sure of your situation. We hope that we can welcome you on holiday in calmer times! Kind regards UTT

    • Liz
    • 28th September 2020
    Reply

    Hi,

    I have the same question as Joanna George. If I am advised to self-isolate because of symptoms / close proximity to someone with a positive COVID test will I still be able to change the dates free of charge? The information focuses in govt advising against travel / locking areas down so I just want to be clear before booking dates in November.

      • Bethan
      • 28th September 2020
      Reply

      Hi there, if you provide a positive COVID test then yes you can move your dates in these circumstances even if no lockdown in place.
      I hope that explains, but do contact us via email if any further information, as in busy times we may not see these comments straight away.
      If you’re cautious or think there’s a likelihood you’ll be self-isolating then probably best to leave booking until last minute when sure of your situation. We hope that we can welcome you on holiday in calmer times! Kind regards UTT

    • Christine
    • 15th October 2020
    Reply

    Hi Bethan, we are in London and booked a cottage to come to Wales on the 30th of October. As London is moving to tier 2 as of this Friday at midnight and the Welsh government has stated that no travel can be made from high risk areas into Wales, is it possible for us to change our dates to 2021 without penalty or admin charges? Thanks!

      • Bethan
      • 16th October 2020
      Reply

      Hello – yes you would be able to change your dates. Thank you for getting in touch and for being so supportive in these tricky times.

    • Paul
    • 17th October 2020
    Reply

    With a full Welsh lockdown looking increasingly likely over half term and the week after (at least), will bookings in Wales for that period be automatically cancelled? I can’t change any of my dates on the self service page as it always gives a “Invalid data. You can’t book for selected parameters.” error.
    Thanks.

      • Bethan
      • 18th October 2020
      Reply

      Hi Paul, should the lockdown be announced then we will contact all of our bookings, in chronological order. Thank you for trying to change your dates, if you email me I can do this for you and look into why you couldn’t do it via our self-service system. Best wishes, Bethan

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