Under the Thatch document: Contact

Ways to contact us

By Email[email protected] *
By Post 
By Phone 01239 780 800 *

We try to reply to your messages same day or at least next working day, but don't operate a 9-5 office as we're often out checking up on new properties during the day. If you've sent us an email and we've not replied in a day or two it usually means the spam filter has had it. If you have a booking please add your comment there, if not please call or resend your email.

Under the Thatch provides it's current and up to date availability and pricing online, and provides guests and owners alike with online access to view and adjust bookings 24hr a day. We keep costs down by not having an army of people taking bookings over the phone.

If you have an existing booking please use our self service system to either directly change your account or send a message directly to the owner. If you prefer to speak to someone then the owners contact numbers are available to you in the arrival instruction pack. If you want to cancel please do so online to be eligible for any allowed transfer of funds already paid.

If you would like to make a booking please see our 100% live availability charts. Full prices are shown simply by hovering over the calendar and then clicking on the date you'd like to start your holiday. Sorry, but in order to give you competitive holiday prices we do not provide a phone, email or postal booking service.